Shipping
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Orders are typically processed within [3–5 business days].
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Standard shipping usually takes [3–7 business days] depending on your location.
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You will receive tracking information once your order has shipped.
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We are not responsible for delays caused by shipping carriers or incorrect addresses provided by the customer.
Refunds & Returns
Because our items are custom-made, we do not accept returns or exchanges unless the item is defective or incorrect due to our error.
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If you receive a damaged or incorrect item, you must notify us within 5 days of delivery by emailing [your-email@example.com] with photos and order details.
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Approved refunds or replacements will be issued at our discretion.
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We do not issue refunds for customer errors (e.g., misspelled names, wrong size, or color selected).
Requests, issues and suggestions
If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:
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[Name of the accessibility coordinator]
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[Telephone number of the accessibility coordinator]
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[Email address of the accessibility coordinator]
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[Enter any additional contact details if relevant / available]